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Accessibility

Avon Insurance is committed to ensuring that our products and services are accessible to all our customers, so that everyone can do business with us without difficulty. We encourage you to talk with our Customer Service Representatives to help us understand your individual needs. Contact us

Phone accessibility

If you are hard of hearing or deaf, or have difficulty with your speech, you can contact us by using the Relay UK app on your Smart phone or by dialling 18001 before our number on your textphone

Print and document accessibility

Our aim is to ensure that relevant documents are available to you in an accessible format which suits your needs. If you would like to receive information in large-print, braille or in an audio format please Contact us

Website accessibility

Our aim is to ensure that our website is easy to use and understand, guaranteeing that your browsing experience is as straightforward as possible.

Text and images

In creating our website, we wanted to design the pages in a way that makes our site as easy as possible to read. However, we have also made sure that you can alter the text size and colour to suit your needs.

Changing text colour

If you would like to change the text colour to make it more legible, or increase contrast, you can do so easily.

At the top of your browser window, there is a ‘Tools’ menu. Click on this, and then select ‘Internet Options’. This will open a window with an ‘accessibility’ button. Click this and a menu will appear that gives you the option to disregard the current page format.

Return to the original ‘Internet Options’ menu and you can choose how you would like to format the page, using the ‘Colours’ and ‘Fonts’ buttons.

Changing text size

You can change the text size by using the wheel of your mouse instead. While holding down the ‘control’ (‘ctrl’) key on your keyboard, roll the wheel of your mouse upwards to zoom in on a page and make the text larger; and roll the wheel downwards to zoom out and make the text smaller.

Alternatively, you can control text size using your keyboard, by holding down the 'control' ('ctrl') key and then pressing the '+' or '-' keys.

Images

You can still enjoy a varied and complete browsing experience even if you cannot view the images on the website. Every image will have an ‘alt’ text description, explaining what the image shows when using a screen reader.

Browsers

Our website is compatible with all common internet browsers including:

  • Chrome 3.0 and above
  • Safari 3.0 and above
  • Firefox 2.0 and above

Navigation

You can navigate around the website successfully and easily without using a mouse. To browse the site, use the arrow and tab keys on your keyboard:

  • Use the ‘up’ and ‘down’ arrow keys to scroll up and down a page
  • Use the ‘tab’ key to move from one object to another, or to move between links
  • Use the ‘enter’ or ‘return’ key to select a link

Printing

  • To print the text on a particular web page, select ‘File’ in the top left hand of your browser window, then select ‘Print’.
  • Clicking on the Print Preview option (found just underneath the Print option in your File menu) will show you what the page will look like when printed.
  • To print a PDF document, go to the File menu in Adobe Reader, and select ‘Print’.

© Avon Insurance plc (No. 209606)

Registered in England. Registered Office: Tiddington Road, Stratford-upon-Avon, Warwickshire CV37 7BJ.
Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. A member of the NFU Mutual group of companies and the Association of British Insurers. For security and training purposes telephone calls may be recorded and monitored.